ServiceNow Connector
Enterprise Feature
The ServiceNow connector is available in AxonFlow Enterprise Edition. Full setup documentation is available in the Enterprise Documentation Portal.
Connect AxonFlow to ServiceNow for IT service management, incident handling, and workflow automation.
Overview
The ServiceNow MCP connector enables your AI agents to:
- Query and manage incidents
- Access the CMDB (Configuration Management Database)
- Create and update change requests
- Automate service catalog requests
Best For: IT helpdesk bots, incident response agents, change management automation, ITSM workflows.
Why ServiceNow + AxonFlow?
| Capability | Benefit |
|---|---|
| Sub-10ms Policy Enforcement | Governance checks before every ITSM operation |
| RBAC Enforcement | Respect ServiceNow role-based permissions |
| Audit Logging | Complete trail for ITIL compliance |
| Sensitive Data Protection | Mask credentials and PII in tickets |
Example Use Cases
IT Helpdesk Bot
User: "My laptop won't connect to WiFi"
→ Agent creates incident in ServiceNow
→ AxonFlow enforces category and priority policies
→ Auto-assigns to network support team
Incident Responder
Alert: "Database connection errors detected"
→ Agent queries CMDB for affected systems
→ Creates P1 incident with proper CI links
→ Notifies on-call team
Supported Operations
| Operation | Description |
|---|---|
incidents.search | Query incidents with filters |
incidents.create | Create new incidents |
incidents.update | Update incident fields |
incidents.resolve | Resolve incidents with notes |
cmdb.query | Query configuration items |
changes.create | Create change requests |
Get Enterprise Access
- AWS Marketplace: Deploy AxonFlow Enterprise
- Contact Sales: [email protected]